Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide when using our services, including:

• Search Information: Travel destinations, dates, number of travelers, travel preferences, and search criteria
• Contact Information: Name, email address, phone number (if you contact us or subscribe to our services)
• Account Information: If you create an account, we collect username, password, and profile information
• Communication Data: Correspondence with us, including customer service inquiries, feedback, and survey responses
• Marketing Preferences: Your preferences for receiving marketing communications

1.2 Information Collected Automatically

When you use our services, we automatically collect certain information, including:

• Device Information: IP address, browser type and version, device type, operating system, unique device identifiers, and mobile network information
• Usage Data: Pages visited, time spent on pages, click patterns, search queries, referral sources, and navigation paths
• Location Data: General geographic location based on IP address or device settings (with your consent)
• Cookies and Tracking Technologies: See Section 7 for detailed information about our use of cookies
• Log Files: Server logs containing IP addresses, access times, pages viewed, and other usage statistics

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Travel Partners: Information about bookings you make through our partner sites (if shared with us)
• Social Media Platforms: If you connect your social media accounts or interact with us on social platforms
• Analytics Providers: Aggregated and anonymized usage statistics and insights
• Public Sources: Publicly available information from government databases or other public records

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision

• To provide, operate, and maintain our travel comparison and search services
• To process and respond to your search queries and travel requests
• To display relevant travel options, prices, and availability from our partner providers
• To facilitate your navigation to third-party booking sites
• To personalize your experience and show you relevant content

2.2 Communication

• To send you service-related communications, including updates, security alerts, and administrative messages
• To respond to your inquiries, comments, and requests
• To send you marketing communications (with your consent and subject to your preferences)
• To notify you about changes to our services or policies

2.3 Improvement and Analytics

• To analyze usage patterns and trends to improve our services
• To conduct research and analytics to enhance user experience
• To develop new features and functionality
• To monitor and analyze the effectiveness of our marketing campaigns
• To detect, prevent, and address technical issues and security threats

2.4 Legal and Compliance

• To comply with applicable laws, regulations, and legal processes
• To respond to government requests and court orders
• To enforce our Terms of Service and other agreements
• To protect our rights, privacy, safety, or property, and that of our users and partners
• To investigate and prevent fraud, abuse, or other illegal activities

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Travel Partners and Service Providers

We share information with third-party travel providers (airlines, hotels, car rental companies, etc.) and service providers who help us operate our platform, including:

• Travel booking platforms and aggregators to display search results
• Payment processors (if applicable)
• Cloud hosting and infrastructure providers
• Analytics and data processing services
• Customer support and communication tools
• Marketing and advertising partners

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government investigations).

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

3.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, analytics, marketing, or other business purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure data storage with access controls and authentication
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy
• Incident response procedures and breach notification protocols

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements
• The potential risk of harm from unauthorized use or disclosure

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, machine-readable format.

6.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, dispute resolution).

6.4 Objection and Restriction

You have the right to object to certain processing of your personal information and to request restriction of processing in certain circumstances.

6.5 Opt-Out of Marketing

You can opt-out of receiving marketing communications from us by clicking the unsubscribe link in our emails or by contacting us directly. Note that you may still receive service-related communications.

6.6 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

6.7 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed above. You also have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at contact@trivenue.com with your request.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect and store information about your interactions with our services. For detailed information about our use of cookies, please see our Cookie Policy or manage your cookie preferences through our cookie consent banner.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection, including:

• Using standard contractual clauses approved by relevant data protection authorities
• Ensuring recipients are certified under appropriate data protection frameworks
• Implementing additional security measures as necessary

9. Children's Privacy

Our services are not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links and Services

Our services contain links to third-party websites and services, including travel booking sites. When you click on these links, you will be directed to third-party websites that are not operated by us. We have no control over and assume no responsibility for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Important: When you complete a booking on a third-party site, that site's privacy policy and terms of service will apply to your booking and personal information. We are not responsible for how third parties handle your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: